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Fresh vegfru market

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Terms of Conditions

Personal Information

Welcome to www.freshvegfrumarket.com!

The information contained in this website is for general information purposes only. The information provided by freshvegfru.com website, located at www.freshvegfrumarket.com

The domain name vegfru.com is owned by the company. The company holds a FASSAI license.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules 2011. that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.freshvegfrumarket.com Website or on the Vegfru mobile application.

It is strongly recommended that you read and understand these ‘Terms of use’ carefully, as by accessing by this site (herein after the “website”), you agree to be bound by the same acknowledge that it constitutes an agreement between you and the company (herein after the “User Agreement”).

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “your” refers to you, the person log on this website and compliant to the company’s Terms and conditions. The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

Services Overview

As part of the registration process on the site, the company may collect the following personally identifiable information about you, including but not limited to Name, email address, age, address, mobile phone number and other contact details, Demographic profile (like your age, gender, education, occupation etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy policy of the company.

“Data of commencement”: Is data indicating the acceptance of the registration by the user to the service. It shall be specified by the company in its notice to the user either through e-mail or conventional mail.

“Date of termination”: Is data of expiry mentioned in the notice or/and the communication of termination.

“My subscriptions”: Contains time to time information and description of the Services for the User provided by the company in writing or contained in the Site or Application"


Service of the site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian contract act, 1872 including undischarged insolvents etc are not eligible to use the site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the site only under the supervision of a parent or legal guardians who agrees to be bound by these Terms of Use. If your age Is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sell of which to minors is prohibited.

Account & registration obligation

All users must be register and log in for placing orders on the market placing orders on the site. You must keep your account registration details current and correct for all communication related to your purchases from the site. By agreeing to the Terms of Conditions, the user agrees to receive promotional or transactional communication and newsletters upon registration. “Registration Data”: Is the database of all the particulars and information supplied by the Users on initial registration and subscription, including but without limiting to the User’s name, telephone number, mailing address, account and email address.


All the products listed on the site will be sold at MRP unless otherwise specified. The price mentioned at the time of ordering will be the prices charged on the date of delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Order cancellation

You as a customer can cancel your order anytime up to the cut- off time of the slot for which you have placed an order by calling our customer service.in such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies Terms and Conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transaction and customers and would deny access to them or cancel any order placed by them.

Return and Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the products. We will take the returned product back with us and issue a credit not for the value of the return products which will be credited to your account on the site. This can be used to pay your subsequent shopping bills.

  • Processed foods: Within 48 hours of delivery
  • Bread : Returns only at point of delivery
  • Dairy : Returns only at point of delivery
  • Fruits & Vegetables : Returns only at point of delivery

If you face a situation where you have a good reason to return product(s) after the expiry of time limits mentioned above, please contact us and we will try to resolve your issue satisfactorily.

Agree & confirm

That in the event any product delivery delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the company for re-delivery of the product(s) shall be borne by you.

We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our responsible control.

You agree to use the services provided by the company for lawful purposes only, and comply with all applicable laws and regulation while using/accessing and transacting on the Website.

You will provide authentic and true information in all instances where any information is requested of you. The company reserves the right to confirm and validate the information and other details provided by at any point of time.

If any time, the information provided by you is found to be false or inaccurate (wholly or partly), the company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any liability to you. You are accessing the services made available by the company and transacting at your sole risk and the using your best and prudent judgment before entering any transaction through the website. Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the website/app, you agree to be bound by the condition of sale included in the item’s description without expectation.


You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. The Company/freshvegfrumarket.com make best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

The Company/frseshvegfrumarket.com does not make any representation or warranties in respect of the products available on the site nor does the Company/freshvegfrumarket.com implicitly or explicitly support or endorse the sale or purchase of any products on the site. The Company/freshvegfrumarket.com accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Marketplace or otherwise.

You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third-party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

Review, Feedback, Submission

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered in the website or otherwise disclosed, submitted or offered in connection with use of the website (collectively, the comments) shall be and remain the property of the site. Such disclosure, submission or offer of any comments shall constitute an assignment to the site of all copyrights and other intellectual properties in the comments. Thus, the Company/freshvegfrumarket.com shall exclusive own all such rights, titles and interest in the comments and shall not be limited in any way in its use, commercial or otherwise.

The Company/freshvegfrumarket.com will be entitled to use, reproduce, disclosed, modified, adapt, create derivative works from any comments, and publish, display and distribute any comments submitted for any purposed whatsoever without restriction and without compensating the user any way. The website is an shall be under no obligation to: (1) mental any comments in confidence; or (2) compensation for any comments; or (3) respond to any comments. You agree that any comments submitted by you on the website will not violate the Terms of use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. Further agree that no comments submitted by you on the website. Will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, contain, software viruses, political campaigning, commercial solicitation chain letters, mass mails or any form of ‘spam’. The Company/freshvegfrumarket.com does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the site. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company/freshvegfrumarket.com and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

Copyright & Trademark

The Company/freshvegfrumarket.com, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the site.

Access to or use of the website does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company/freshvegfrumarket.com intellectual property rights. All rights, including copyright, in and to the site are owned by or licensed to the Company.

Any use of the Marketplace or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company/freshvegfrumarket.com

You may not modify, distribute or re-post anything on the site for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company/freshvegfrumarket.com, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the site. Access to or use of the website does not authorize anyone to use any name, logo or mark in any manner.

References on the website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company/freshvegfrumarket.com endorsement, sponsorship or recommendation of the third party, the information, its product or services.

The Company/freshvegfrumarket.com is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

Objectionable Material

You understand that by using the site or any services provided on the Website/App, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Marketplace and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless the Company freshvegfrumarket.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability

The aggregate liability of the Company/freshvegfrumarket.com, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company/freshvegfrumarket.com shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.


This User Agreement is effective unless and until terminated, either by you or by the Company/freshvegfrumarket.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of the site. The Company/freshvegfrumarket.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the website/App. The Company/freshvegfrumarket.com right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the site or affect any liability that may have arisen under the User Agreement prior to the date of termination.

The collection, Storage and Use of Information Related to You

We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: To enable the provision of services opted by you; To communicate necessary account and product/service-related information from time to time; To allow you to receive quality customer care services; To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; To comply with applicable laws, rules and regulations; and To provide you with information and offers on products and services, on updates, on promotions, on related Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity

We use personal information to personalize and customize the product and services to you. We also do use your contact information to send you of based on your interests and prior activity. In addition, we use to information to promote services to you and for product improvement purposes. We also use the information troubleshoot issues; for our safety and to protect us against error, fraud, and crimes; diagnose problems; as advised as time of information collection; and to administer the Terms and Conditions.

Where any services requested by you involves a third party, such information as is reasonably necessary by the company to carry out your service request may be shared with such third party.

Contacts Permissions

If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for Vegetables, fruits and groceries. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.

The Company/freshvegfrumarket.com will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.

Device information:

We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better.


This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.


If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.


The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.

Email ID

If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files

We take media storage permissions to cache the Vegfru images to provide seamless and fast experience while browsing Vegfru app.

Wi-Fi connection information:

When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.


You can grant camera permission as well to take pictures from your camera like that of the invoice, defected products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company. Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

The Company/freshvegfrumarket.com also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

The Company/freshvegfrumarket.com does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app. Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

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