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Fresh vegfru market

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PRIVACY POLICY

Personal Information:

Fresh vegfru market respects the privacy of its users and is committed to protect it in all respects. With a view to offer most enriching and holistic internet experience to its users VEGFRU offers services as defined in Terms and Conditions of use of freshvegfrumarket.com. The protection and security of your personal Information is amongst our top priorities. Set out below is the company’s ‘privacy policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customer are advised to read and understand our privacy policy carefully, as by accessing the website/App you agree to be bound by the Terms and Conditions of the privacy policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the Terms and Conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/App.

Our Privacy Policy incorporated in the Terms and Conditions of use of website/App, and is subject to change notice. It is strongly recommended that you periodically review our Privacy Policy as pasted on the App/Website.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info@freshvegfrumarket.com


Collection of Information:

When you setup an account with us, contact us, or Participate in activities on your site, we gather personal information from you such as name, e-mail address, mobile phone number, etc. We use this information to do internal research on your user’s demographics, interests, and behavior to better understand, protect and serve our users. This information may include the URL that you just came from ( whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your mobile IP/Device with the party and the best of our knowledge, be-life and representation given to us by these third party this information is not stored by them.


Storage and Use of information:

We use personal information to personalize and customize the product and services to you. We also do use your contact information to send you of based on your interests and prior activity. In addition, we use to information to promote services to you and for product improvement purposes. We also use the information troubleshoot issues; for our safety and to protect us against error, fraud, and crimes; diagnose problems; as advised as time of information collection; and to administer the Terms and Conditions.

Where any services requested by you involves a third party, such information as is reasonably necessary by the company to carry out your service request may be shared with such third party.


Contacts Permissions:

If you allow Vegfru to access your contacts (including contact number, email id etc.), it enables Vegfru to subscribe you and your contacts to Vegfru promotional emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send a cross referral links to your friends, relatives etc. We may also use this information to make recommendations of vegetables, fruits and grocery items you placed. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use. The Company/freshvegfrumarket.com will not use your financial information for any purpose other than to complete a transaction with you.

Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization. Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better. Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience. SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app. Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Vegfru images to provide seamless and fast experience while browsing Vegfru app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defected products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.


Cookies

The company also use cookies to allow you to enter your password less frequently during a session. Cookies are small identifiers that is sent from a web server to web browser and then stored on your computer’s hard drive to identify you and to understand how you arrived at our website. We use both temporary and permanent cookies to maintain your security and improve experience with our product. Cookies can also help the Company provided information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password most frequently during a session

Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The company does not control the use of cookies by third parties.

If you send the company personal correspondence, such as emails or letters, or if other users of third parties send us correspondence about your activities on website, the company may collect such information into a file specific to you.

The company does not retain any information collected for any longer than is reasonable considered necessary by us, or such period as may be required by applicable laws. The company may be required to disclose any information that is lawfully sought from by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info@freshvegfrumarket.com.

Please note that the company will not ask you to share any sensitive data or information via email or telephone, if you receive any such request by email or telephone, please do not respond /divulge any sensitive data information any forward the information relating to the same to info@freshvegfrumarket.com for necessary action.


Communication with Company:

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: info@freshvegfrumarket.com

In the event of loss of access to the website, you may contact the company by sending an e-mail to: info@freshvegfrumarket.com


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